Design & Performance Warranty

DuctSox Systems that are designed within our performance criteria, based on DuctSox submittal documents, are covered by a 1 year Design & Performance Warranty. We want to ensure the product performs consistently through the entire heating and cooling cycle for the first year of operation. To ensure a DuctSox System is designed correctly, our Inside Sales and Engineering group are available to provide design assistance. Our Design Manual is also available in the Media Library.

 

DuctSox Product Warranty

Our Product Warranty is for replacement or repair credit based on the amount of the warranty period remaining. The warranty is not available in the form of a cash payment, only as credit towards repair or replacement. The DuctSox Warranty covers materials, fabrication, and performance of the fabric portion of the DuctSox System only. Warranty coverage begins at the time of shipment.

Both the Design & Performance Warranty and the Product Warranty exclude damage to the fabric from improper installation, poor maintenance, abuse, abrasion, caustic chemicals, exposure to high temperature (over 180 degrees Fahrenheit, 82 degrees Celsius), fabric discoloration and shrinkage, or any unauthorized modifications to the DuctSox System. It also does not cover labor, equipment rental, or freight charges incurred as a result of executing the warranty.

 

The DuctSox Product Warranty is non-transferable.